Have you ever wondered, "What does my property manager do? Except continually raise my rent and take FOREVER to fix things?" 

My name is Adrienna, and I'm the senior property manager for Legion Properties. I have managed investment properties (rentals) for the better part of 15 years. Being a property manager is not for the easily offended. It’s a demanding, often thankless job requiring thick skin, endless patience, and expert multitasking. Give me a quick minute, and I'll break it down for you (quickly - I promise - this will be an easy read, as I have tenant issues that need attending to) - and hopefully, at the end of this, you'll have some further insight into what your property manager does for you regularly.

Morning: Communication & Collections The day starts with responding to emails, texts, and calls from tenants, owners, and vendors. Reviewing any maintenance requests that came in overnight - assessing their urgency status, unpaid rent follow-ups, and lease inquiries all demand attention in the first part of the day - this is the quietest part of my day. Keeping payments on track is crucial, sometimes requiring legal action.

Midday: Maintenance & Showings Coordinating repairs is a constant juggling act—scheduling vendors, ensuring compliance from those vendors, communicating and coordinating with tenants to have those repairs scheduled, to ensure appliances don’t stay broken forever (we promise, we’re working on it!). Meanwhile, showings must be scheduled, and applications must be processed to keep vacancies low and landlords happy.

Afternoon: Compliance & Market Research we analyze rental trends and adjust pricing to keep properties competitive. We also handle city licensing to ensure properties meet all regulations, avoiding fines and legal trouble. Usually, there is more follow-up with emails, texts, and phone calls to schedule things that need added attention, follow-up, or another vendor to address the issue.

Evening: Wrap-Up & Planning As the day winds down, communication is prepped and sent to owners of the recent on-goings to their investment property, as well as attacking any lingering issues. Emergencies? They don’t wait for office hours.

The Bottom Line Being a property manager means balancing tenant issues, vendor coordination, and owner expectations—all while sticking to a budget. It’s not glamorous, but it keeps the real estate world spinning and renters in quality housing! We are not perfect; we are often overwhelmed and understaffed. The average property manager oversees anywhere from 60-100 (or more) rental units! So, if you haven't heard from your property manager lately - I assure you - they're not sitting around twiddling their thumbs - I assure you - they're staying QUITE busy (and they'll respond to you as soon as they are able!) 🙂 

Are you thinking about hiring a property manager? Contact Legion Properties today to learn how we can help you manage your rental property stress-free!